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Leading supplier of Microbiology

Automation - Equipment - Consumables

WELCOME TO

INNOVATION DIAGNOSTICS

Leading Supplier of Microbiology products and solutions

Innovation Diagnostics is a leading supplier in the field of Microbiology. We offer innovative quality control solutions to companies, reference labs, hospitals and universities in the agri-food, pharmaceutical, environmental and clinical fields.

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Returns & Warranty

What is your return policy for unopened products?

Please see Terms & Conditions.

How do I initiate and ship a return?

By contacting customer service.

Who covers the shipping cost for returns and warranty repairs?

Please see Terms and Conditions.

If I ordered the wrong item, can I exchange it for a different model rather than receive a refund?

Only if the product is unopened and unaltered.

What should I do if my consumables arrive damaged or defective?

Please contact customer service.

How long does it take to process my refund once the item is returned?

We begin the process within 24-48h.

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