Service Contracts

For clients who require predictable budgeting and guaranteed service availability, we offer structured Service Contracts tailored to your operational requirements and equipment portfolio. 

Key Benefits:

• Priority service and maintenance scheduling.
• Asset value protection.
• Budget stability and cost predictability.

Innovation Diagnostics offers three types of service coverage: Gold, Silver and Bronze.

Preventative maintenance

Preventive Maintenance is synonym to peace of mind. We replace critical parts, calibrate your instrument, and clean it. This way, it is always at its highest working capacity. 

Key Benefits:

• Protect your valued assets.
• Increase the lifespan of your instrument.
• Prevent downtime.

Corrective repairs

We offer service assistance on instruments that are showing signs of abnormalities. Connect with a member of our service team within hours. Our knowledgeable team will minimize downtime and have your instrument back in function in no time.

Key Benefits:

• Quick turnaround time.
• Fully trained personnel.
• Instrument returned to full capacity and beyond.

Installation/Laboratory setup

We offer guidance with the set-up of a new laboratory and the professional installation of all system components for optimal productivity.

Key Benefits:

• Guidance in the strategic choice of equipment and system components.
• Set-up, installation and training of lab personnel.
• On going support.

Calibration

Precision is key. We offer calibration services on our large inventory of instruments to make sure you are always working with precisely tested instruments. We offer both in-house and on-site calibration services.

Key Benefits:

• High precision calibration/ work with an instrument that provides accurate results.
• Lifespan precision reports.
• Always be within conformity norms for audits.

Instrument validation

For clients who require professional validation services, we offer IQ/OQ documentation and execution.

Key Benefits:

• Documentation from manufacturer/original documentation.
• Validation services by our team (no third party).
• Conformity to regulatory requirements.

Ongoing system updates

Maintain optimal system functionalities with our system updates program. 

Key Benefits:

• Priority service and maintenance scheduling.
• Asset value protection.
• Budget stability and cost.

Complementary services

At Innovation Diagnostics Inc we offer a full array of complementary services.

Such as:

• Mapping.
• Technical inspection.
• Remote assistance.
• Additional training.