Faq Sections
You can click ‘request a quote’ on our website and enter your request on the contact form.
Yes, however, the option is not available on the website. Please organize it with your customer service representative.
Certain products require a minimum quantity, please refer to your customer service representative.
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Click on forgot my password and follow the steps on your screen.
You can click on ‘My Account’ go to addresses and edit the addresses, to create a new one, click create a new address.
By contacting customer service.
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Please see Terms & Conditions.
By contacting customer service.
Please see Terms and Conditions.
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The tracking number is indicated on the invoice once your order is shipped.
Innovation Diagnostics takes all the necessary precautions to protect your personal information and payment methods at all times.
Yes, for an extra fee.
Please list your requests on the Contact Us form and we will get back to you with the necessary documents.
We only ship to Canada and the United States. A USDA Veterinarian permit is required to export media containing animal by-product to the US. A Toxine and Pathogen permit is required to ship any BLS-2 microorganisms to the Canadian clients.
Please refer to the user manual of the instrument. If you cannot find the information in the manual, please contact our Service Department here.
