Returns & Warranty

What is your return policy for unopened products?

How do I initiate and ship a return?

By contacting customer service.

Who covers the shipping cost for returns and warranty repairs?

If I ordered the wrong item, can I exchange it for a different model rather than receive a refund?

Only if the product is unopened and unaltered.

What should I do if my consumables arrive damaged or defective?

Please contact customer service.

How long does it take to process my refund once the item is returned?

We begin the process within 24-48h.